Refund and Returns Policy

Effective Date: December 8, 2024

At Shopiclara.com, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to make the process as easy as possible to our customers.

Eligibility for Returns

• Time Frame: Items must be returned within 30 days of the delivery date.
• Condition: Items must be in their original condition, unused, and with all original packaging and tags attached.
• Non-Returnable Items: Certain items are non-returnable, including but not limited to:
  • Personalized or custom-made products
  • Perishable goods (e.g., food, flowers)
  • Intimate or sanitary goods (e.g., lingerie, swimwear)
  • Gift cards

Return Process

1. Initiate a Return: Contact our customer service team at contact@shopiclara.com or our Contact page form to initiate a return. Please provide your order number and the reason for the return.
2. Receive Return Authorization: Our team will review your request and, if approved, provide you with a Return Authorization (RA) number and return instructions.
3. Ship the Item: Pack the item securely and include the RA number inside the package. Ship the item to the address provided in the return instructions. We recommend using a trackable shipping method to ensure the item reaches us safely.
4. Inspection and Refund: Once we receive the returned item, we will inspect it to ensure it meets our return criteria. If approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method.

Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the return process and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@shopiclara.com or our Contact page form. We will arrange for a replacement or refund at no additional cost to you.

Return Shipping Costs

• Customer Responsibility: Return shipping costs are the responsibility of the customer, except in cases of damaged or defective items.
• Original Shipping Costs: Original shipping costs are non-refundable.

Refund Policy

At Shopiclara.com, we are committed to providing our customers with the best shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

Refunds

• Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
• If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions or need further assistance, please contact our customer service team at contact@shopiclara.com or our Contact page.